Policies

 
Delivery Policy

After ordering, you will receive an email confirmation from coffeeworks.com.au containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will then Roast and Post your order via Australian Air Express, Australia Post or Fastway couriers within 2 working days of placing your order.
Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund offer does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if it has been dropped or broken. Coffee, Chocolate and Liqueur products must be returned with at least 80% of the product intact for assessment purposes. All other products must be returned in their original condition. All postage costs are to be paid by the buyer.
Melt Down Prevention Plan

Due to the perishable nature of chocolate, please nominate a delivery address that will have a person waiting to receive your parcel. Leaving it in the sun is no fun. We pack and arrange safe delivery to your door. Protection from sun or heat at your delivery address is your responsibility.
Security Policy

Sensitive data such as your personal details, account password and credit card information are transferred to our servers using 256-bit SSL encryption. All passwords are stored using non-reversible encryption to ensure that not even our staff can view customer passwords. Credit card details are collected by our servers where they will be validated before being sent directly to the payment gateway over a secure connection (256-bit SSL). Credit Card information is not stored anywhere on our servers (excluding a truncated copy of your credit card number containing only the last 4 digits). All credit card transactions and transaction attempts are logged.
This website takes advantage of browser cookies to remember customers and visitors upon returning to the website. These cookies do not contain any personally identifiable information. Security mechanisms have been implemented to help prevent cookie stealing, and as a result, session stealing.
Consumer Data/Privacy Statement?